목요일, 9월 21, 2006

관리: 무엇을 먼저 해야하나? - 4분면 방법

수많은 해야할 일들과 바쁜 일정, 계속 쪼아대는 상사 및 부하직원들의 요청.
위와 같은 상황이 계속되다보면 도대체 내가 지금 뭘 해야하나 갈팡질팡하다가 정작 중요한 일은 손틈으로 빠져나가 버리는 비극적(?)인 상태가 되어버릴 수 있다.

그렇다면 어떻게 여러 일들을 정리하여 당장 해야할 일들을 결정할 수 있을까?
간단한 4분면 정리 방법이 있다. (원본 내용은 여기를 참조하기 바란다.)

아래 표를 보면 모든 일을 "중요도"와 "시급도"로 나누어 지금 할일, 계획하여 할 일, 하지않도록 설명해야할 일, 무조건 하면 안되는 일로 나누고 있다.

자신의 시간 관리가 잘되고 있다면 2분면에 많은 시간을 할애할 수 있을 것이고 최악의 경우는 4분면에 많은 시간을 사용하는 경우일 것이다.


urgent not urgent
important 1 - DO NOW
  • emergencies, complaints and crisis issues
  • demands from superiors or customers
  • planned tasks or project work now due
  • meetings and appointments
  • reports and other submissions
  • staff issues or needs
  • problem resolution, fire-fighting, fixes

Subject to confirming the importance and the urgency of these tasks, do these tasks now. Prioritise according to their relative urgency.
2 - PLAN TO DO
  • planning, preparation, scheduling
  • research, investigation, designing, testing
  • networking relationship building
  • thinking, creating, modelling, designing
  • systems and process development
  • anticipation and prevention
  • developing change, direction, strategy

Critical to success: planning, strategic thinking, deciding direction and aims, etc. Plan time-slots and personal space for these tasks.
not important 3 - REJECT AND EXPLAIN

  • trivial requests from others
  • apparent emergencies
  • ad-hoc interruptions and distractions
  • misunderstandings appearing as complaints
  • pointless routines or activities
  • accumulated unresolved trivia
  • boss's whims or tantrums

Scrutinise and probe demands. Help originators to re-assess. Wherever possible reject and avoid these tasks sensitively and immediately.
4 - RESIST AND CEASE

  • 'comfort' activities, computer games, net surfing, excessive cigarette breaks
  • chat, gossip, social communications
  • daydreaming, doodling, over-long breaks
  • reading nonsense or irrelevant material
  • unnecessary adjusting equipment etc.
  • embellishment and over-production

Habitual 'comforters' not true tasks. Non-productive, de-motivational. Minimise or cease altogether. Plan to avoid them.

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